1Introduction
This Privacy Policy explains how Rainbet collects, uses, stores, and protects the personal data of players who register and use the platform at rainbet-vip.com. It applies to all personal data collected through account registration, deposits, withdrawals, gameplay, customer support interactions, and use of the Rainbet website or any associated mobile application.
Rainbet is committed to handling your personal data responsibly and transparently. Pakistani players trust us with sensitive financial and personal information and we take that responsibility seriously. This policy is written in plain English so you can understand exactly what you're agreeing to — not just that a policy document exists.
Your agreement: By registering a Rainbet account, you confirm that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, you should not register or continue using the platform.
This Privacy Policy should be read together with Rainbet's Terms and Conditions and Responsible Gaming Policy, both of which contain additional information relevant to how your account and data are managed.
2Data Controller
Rainbet is the data controller responsible for your personal data collected through the platform. As data controller, Rainbet determines the purposes and means by which your personal data is processed. For all data-related queries, requests, and complaints, you can contact Rainbet at support@rainbet-vip.com.
Rainbet operates the platform as an online gaming and sports betting service for registered players. All data processing described in this policy is conducted in connection with the operation of this service.
3Data We Collect
3.1 Registration Data
When you register a Rainbet account, we collect the following information that you provide directly:
- Full legal name
- Date of birth
- Email address
- Mobile phone number
- Residential address in Pakistan
- Password (stored in encrypted form — never accessible in plain text)
3.2 Identity Verification Data (KYC)
To comply with anti-money laundering requirements and to verify your age, Rainbet may request:
- A copy of your CNIC (Computerised National Identity Card) — front and back
- A recent utility bill or bank statement as proof of address
- Proof of ownership of the payment method used (e.g., screenshot of mobile wallet under your name)
KYC documents are stored securely with restricted access and are used solely for verification purposes. They are not shared with third parties except as required by fraud investigation or regulatory requirements.
3.3 Transaction and Payment Data
When you make deposits or withdrawals, Rainbet records:
- Transaction amounts in PKR
- Payment method type (e.g., Easypaisa, JazzCash, NayaPay)
- Transaction reference numbers provided by the payment provider
- Date and time of transactions
- Account balance changes
Rainbet does not store full payment card numbers. Card payments are processed through PCI-DSS compliant payment processors who handle full card data directly.
3.4 Gameplay and Betting Data
Rainbet records all gameplay and betting activity on your account, including:
- Games played, bets placed, stakes, and outcomes
- Session start and end times
- Live casino session data
- Bonus claims and wagering activity
This data is used to settle bets, investigate disputes, detect problem gambling patterns, and identify fraudulent activity.
3.5 Technical and Device Data
When you access Rainbet, we automatically collect certain technical information:
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Session identifiers and cookies
- Pages visited and features used on the platform
- Referral source if you arrived from a link
3.6 Support Communication Data
When you contact Rainbet's customer support team, we record the content of that communication including live chat transcripts and email correspondence. This data is used to resolve your query, train support staff, and maintain a record of account-related decisions.
4Why We Use Your Data
Rainbet processes your personal data for the following purposes, each of which has a defined legal basis:
| Purpose |
Data Used |
Legal Basis |
| Account registration and management |
Registration data |
Contract performance |
| Processing deposits and withdrawals |
Transaction and payment data |
Contract performance |
| Age and identity verification (KYC) |
KYC documents, registration data |
Legal obligation |
| Fraud detection and prevention |
All data categories |
Legitimate interests |
| Bet settlement and dispute resolution |
Gameplay and betting data |
Contract performance |
| Responsible gaming monitoring |
Gameplay data, session data |
Legal obligation / legitimate interests |
| Customer support |
Support communication data |
Contract performance |
| Platform improvement and analytics |
Technical and device data |
Legitimate interests |
| Marketing communications (opt-in only) |
Email, mobile number |
Consent |
Rainbet does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Account restrictions triggered by automated fraud detection are reviewed by the compliance team before action is taken.
5Data Sharing
5.1 Who We Share Data With
Rainbet shares personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer services, and Visa/Mastercard processing networks receive transaction data necessary to process your deposits and withdrawals.
- Identity verification providers: Third-party KYC services that verify your CNIC and other identity documents receive the documents you submit for verification. These providers are contractually required to handle data securely and use it only for verification.
- Game studio providers: Casino game providers receive technical session identifiers to enable gameplay. They do not receive your full personal profile.
- Fraud prevention services: Anti-fraud and security technology providers may receive technical data including IP addresses and device fingerprints to detect suspicious activity.
- Regulatory and law enforcement bodies: Where required by applicable law, court order, or legitimate regulatory request, Rainbet may disclose personal data to authorities. Rainbet will not disclose data to law enforcement beyond what is legally required.
5.2 What We Do Not Do
Rainbet does not:
- Sell personal data to any third party for commercial gain
- Share personal data with advertising networks or data brokers
- Allow third-party partners to use your data for their own marketing purposes
- Transfer personal data to jurisdictions without adequate data protection standards without appropriate safeguards in place
6Retention Periods
Rainbet retains personal data for as long as is necessary for the purpose it was collected, subject to the following guidelines:
- Account data: Retained for the duration of your active account and for 5 years after account closure, to comply with financial record-keeping requirements.
- Transaction records: Retained for 7 years from the date of the transaction, consistent with standard financial record-keeping periods.
- KYC documents: Retained for 5 years after account closure.
- Support communications: Retained for 2 years from the date of the last communication in a thread, unless the communication relates to an ongoing dispute or legal matter.
- Technical and device data: Retained for 12 months from collection for analytics and security purposes.
- Self-exclusion records: Retained for the duration of the exclusion period plus 5 years to prevent re-registration during the exclusion term.
When data reaches the end of its retention period it is securely deleted or anonymised so it can no longer be associated with a specific individual.
7Security Measures
Rainbet implements the following technical and organisational measures to protect your personal data:
- Encryption All data in transit is protected by 256-bit SSL/TLS encryption. Passwords are stored using one-way cryptographic hashing and are never accessible in plain text — not even to Rainbet staff.
- Access control Access to player data systems is restricted to authorised personnel with a defined business need. Multi-factor authentication is required for all internal system access.
- Audit logging All access to personal data within Rainbet's systems is logged. Logs are reviewed regularly for anomalous access patterns.
- Infrastructure security Rainbet's platform infrastructure is hosted on servers with physical and logical security controls including firewalls, intrusion detection, and DDoS protection.
- Vendor due diligence Third-party service providers who process personal data on Rainbet's behalf are required to meet defined data security standards as a condition of their engagement.
- Incident response Rainbet maintains a documented data breach response procedure. In the event of a confirmed breach affecting your personal data, you will be notified promptly.
No internet-connected system can be guaranteed to be 100% secure. While Rainbet implements robust security measures, you also have a role to play in protecting your account — keep your password confidential, use a strong and unique password, and contact support immediately if you suspect unauthorised access.
8Your Rights Over Your Data
As a Rainbet player, you have the following rights over your personal data. These rights apply at any time and are not contingent on having a complaint or dispute with Rainbet.
Right of Access
Request a copy of all personal data Rainbet holds about you. We will provide this within 30 days of your request.
Right to Rectification
Request correction of inaccurate or incomplete personal data. Contact support with the specific detail you want corrected.
Right to Erasure
Request deletion of your personal data. Note that some data must be retained to meet legal obligations even after account closure.
Right to Restrict Processing
Request that Rainbet stop actively processing your data while keeping it stored, for example during a dispute investigation.
Right to Data Portability
Request a copy of your personal data in a structured, machine-readable format to transfer to another service provider.
Right to Object
Object to processing based on legitimate interests, including direct marketing. Marketing opt-out takes effect immediately on request.
To exercise any of these rights, contact Rainbet support at support@rainbet-vip.com with your full name, registered email address, and a description of your request. Rainbet will acknowledge your request within 72 hours and fulfil it within 30 days. Complex requests may take longer, in which case we will explain the reason for the delay.
9Cookies and Tracking Technologies
Rainbet uses cookies and similar technologies to operate the platform, understand how it is used, and improve the experience for players. Below is a breakdown of the cookie categories used on the Rainbet website:
Strictly Necessary Cookies
Required for the platform to function. These include session authentication cookies that keep you logged in, shopping cart-equivalent data for the betslip, and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
Performance and Analytics Cookies
Used to understand how players navigate and use the platform — which pages are visited most, where users drop off, how long sessions last, and which features are used frequently. This data is aggregated and does not identify individual users. We use this information to improve platform usability and prioritise development work.
Preference Cookies
Remember your platform preferences such as language settings, preferred game categories, and display options. These cookies make the platform feel more personalised on return visits without requiring you to reset preferences each time you log in.
Fraud Prevention and Security Cookies
Used in conjunction with our fraud detection systems to identify suspicious activity patterns including unusual login behaviour, rapid account switching, or automated access attempts. These cookies help protect the integrity of your account and the platform as a whole.
Managing cookies: You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies will impair your ability to use Rainbet. Blocking performance or preference cookies will not affect core functionality but may reduce the quality of your experience. Most browsers provide options to view, manage, and delete cookies in the Settings or Privacy menu.
10Minors and Under-18 Protection
Rainbet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor in your care has registered a Rainbet account and provided personal data, contact support immediately at support@rainbet-vip.com. We will close the account, delete the data, and return any deposits to the payment method used, in line with our Terms and Conditions.
Rainbet uses age verification checks during registration and may request CNIC documentation to confirm that players meet the minimum age requirement before allowing withdrawals or access to all platform features.
11Third-Party Links and Services
The Rainbet platform is a closed environment and does not contain outbound links to external websites as part of normal navigation. However, casino game content is delivered through embedded iframes from licensed third-party studio providers. When you play a game from one of these providers, that provider's own data handling practices apply to data processed within their game environment.
Rainbet selects game providers that meet defined data security and privacy standards as a condition of their integration on the platform. However, Rainbet is not responsible for the independent privacy practices of third-party providers beyond what is governed by the data processing agreements in place between Rainbet and those providers.
12Changes to This Privacy Policy
Rainbet reviews and updates this Privacy Policy periodically to reflect changes in data processing practices, legal requirements, or platform features. When material changes are made, Rainbet will notify registered players by email to the address on file and display a notification at login. The updated date at the top of this page reflects the most recent revision.
Your continued use of Rainbet after notification of an updated Privacy Policy constitutes acceptance of the revised version. If you do not agree with changes to this policy, you should stop using the platform and contact support to close your account. Your data will be retained for the minimum period required by the retention schedule described in Section 6.
